FAQ

Frequently Asked Questions

Before Hire

How much deposit is required ?

A £500.00 deposit is required for our saloon car range, it will be required upon collection of your vehicle. If the car is returned without damage, your deposit is promptly refunded 30 days after the hire. In order to decrease the up-front costs, we count your deposit towards the excess on the policy.

What do I need to hire a private hire car ?

To hire a taxi vehicle from PACE Hire you will need to provide us with the following documents:

  • Your Private Hire License / PCO License (paper copy and badge)
  • Your DVLA Driving License Card
  • Two form of identification with your name and address from a recognised body ie: Bank statement

Can you deliver my car ?

We can deliver, charges are based on delivery address and other requirements.

During Hire?

What Happens If I get a Bus Lane or a Parking Ticket ?

Any transferable tickets will be transferred to your name with (£10 + VAT administration) , while non-transferable tickets may be charged for.

What is the mileage limit ?

The mileage limit is up to 4000 depending on what vehicle you get, its 12 Pence per mile after that but you wont be worried about those costs if your working!

What to do if you have damaged the car ?

Don’t worry and don’t stress. Accidents happen, we understand this however should you damage the hire car you should call us or pay us a visit as soon as possible. We will assess the damage to make sure its still roadworthy as we wouldn’t want anything to effect your licence negatively.


After Hire

How will the car be checked in after hire ?

We check back cars using a specialised system. It enables us to limit human error by comparing images of the car before it was given out. We do all this so that you are not blamed unreasonably for any damage.

How much will I be charged for damage ?

Unlike other companies, we do not overcharge for damage. We charge at the cost price of repairing the damage and its even more cheaper because we get trade discounts. Rest assured, treating you fairly is our top priority.

I want to provide feedback on the hire ?

We welcome your feedback, whether it be good or bad. We will always try our best to make sure you get the very best of service from us

What is the minimum hire period ?

The minimum hire period is 8 weeks for a PCO Vehicle.

Accidents

Do you provide breakdown cover ?

Yes, breakdown cover is included in all quotations. You will be guided on the number to call should you have the need and of course our emergency numbers is always available

What to do in case of an accident ?

We suggest that in the case of an accident, you call us straight away! If for any reason you are unable to contact us then you will need to do the following steps :

  1. Park up in a safe place if need be
  2. Call an ambulance/police if required
  3. Write down the registration, make and model of the other vehicle
  4. Get details from the other party including names, phone number, insurance details and address
  5. Take loads of pictures!
  6. Take details of any witnesses
  7. Don’t admit liability or discuss it with the other party
  8. Call us the first chance you get.


Other Popular Questions

Any Other Questions ?